Job Regional Account Manager - Realync

Regional Account Manager - Realync

Location: Remote - Covers West to East Coast accounts

Role Overview:

The successful Account Manager will be a dedicated, results-driven professional with a passion for identifying opportunities to expand value and deepen customer relationships. This role will focus on Realync’s existing customers who have implemented our solutions at a portion of their portfolio but have untapped potential across their entire portfolio. The Account Manager will leverage strategic relationship-building and consultative selling to uncover the value our customers are experiencing, expand that value to additional properties, and ensure seamless collaboration with the Customer Success Management (CSM) team.

The Account Manager will serve as a trusted partner, working closely with customers to understand their business needs, communicate the tangible benefits of Realync, and drive expansion within their organizations.

Primary Responsibilities:

• Customer Growth: Drive revenue growth by identifying expansion opportunities within existing customer accounts and securing additional property adoption.
• Value Discovery: Collaborate closely with the CSM team to understand the current value customers are experiencing and translate those insights into compelling expansion opportunities.
• Consultative Selling: Use a solution-oriented sales approach to demonstrate how Realync addresses customer pain points and delivers measurable ROI.
• Pipeline Development: Build and maintain a robust pipeline of expansion opportunities, ensuring steady progress toward growth targets.
• Relationship Building: Establish and nurture long-term, strategic relationships with key decision-makers and stakeholders within customer organizations.
• Collaboration: Partner with internal teams, including CSM and Product, to share customer feedback, refine offerings, and enhance overall client satisfaction.
• Data Utilization: Analyze customer usage and success metrics to identify areas of opportunity and proactively address potential challenges.
• Presentations and Negotiations: Conduct engaging presentations and product demonstrations, lead contract negotiations, and ensure timely execution.
• Performance Tracking: Monitor and report on sales performance metrics, maintaining accuracy in CRM systems like Salesforce.

Qualifications:

• Minimum of 5-8 years of experience in account management, sales, or a related role, preferably in SaaS or B2B environments.
• Proven track record of successfully driving growth within existing customer accounts.
• Strong consultative selling skills with the ability to articulate product value and ROI.
• Exceptional communication and interpersonal skills, with the ability to build trust and credibility.
• Analytical mindset with a focus on identifying customer needs and aligning solutions accordingly.
• Experience working with CRM systems, such as Salesforce, to manage pipelines and track performance.
• Highly organized and detail-oriented, with the ability to manage multiple priorities.
• Willingness to travel as needed to meet with customers and attend industry events (up to 25%).

What We Offer:

• A collaborative and growth-focused environment where your contributions drive meaningful impact.
• Competitive compensation package, including performance-based incentives.
• Opportunities for professional development and career advancement.
• A chance to work with cutting-edge technology that’s transforming the real estate industry.

About Grace Hill

Grace Hill helps companies managing multifamily residential properties develop and retain top talent to reduce the operating risk and elevate property performance - with an integrated talent performance management platform encompassing policies, training, and assessment. Our advanced technology-enabled solutions are bolstered by years of multifamily experience, in-depth service level

expertise, and outstanding customer support. Today, over 1,700 companies covering a workforce of over 500,000 people rely on talent performance solutions from Grace Hill.